Terms and Conditions
Welcome to Nur76 online Terms and Conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you.
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
Once your order has been confirmed, we will not be able to make any changes.
Product Information
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions. Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
We make every effort to maintain prices but these may be subject to variations caused by factors beyond our control.
The prices displayed are inclusive of VAT at the current standard rate. VAT is charged on all sales to customers located within the UK or within another member state of the European Community.
The details of the products or product specifications (for instance weight, color, fabric, details etc.) are given along with the image in the product details. While we try to accurately reproduce colors, there may be minor variations in color due to photography and color settings and capabilities of monitors. A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual colour of the item received.
Payment
We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
We accept payment by Paypal Visa/MasterCard/Switch/Solo/Maestro or any other credit card identified on our site.
Credit and charge card payments are subject to validation and authorisation by the card issuer and we will not be liable for any non-delivery or delay if a card issuer refuses to authorise payment.
Orders
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
- The product ordered being unavailable from stock
- Our inability to obtain authorisation of payment
- The identification of an error within the product information, including price or promotion
If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.
Dispatch of Goods
We will deliver 99% of the goods to the address, which you have given us at the time you make your purchase within 24 to 72 hours and no later then 7 days subject to availability.
We will endeavour to ensure that the goods are delivered by any delivery date estimated by us but we cannot guarantee that goods will be delivered by that date. You agree that we will not be liable to you for any loss, damage or charge incurred because of the late delivery of goods.
The risk of damage to the goods passes to you once they are delivered to the address specified in your instructions.
If you do not receive the goods we will endeavour to send replacements. We will make sure all goods are sent by Royal Mail recorded delivery and will need to be signed for. Goods will be posted to the address that you provide when you make a payment. We will not be able to send the goods to a different address other than the cardholders due to potential credit card fraud.
Returns / Exchanges
We are proud of the quality of our products and highest possible level of service, we strive to make sure you are completely satisfied. The products that we sell are manufactured under strict quality controls. Occasionally though, we know you may want to return items, so below is our returns policy.
All of our products come with a 15 day money back guarantee. So you can shop with complete peace of mind. If for any reason, you are not totally satisfied with your purchase, just return it unopened within the 15 days for a full NO QUIBBLE refund or exchange. (p&p costs not included). This does not affect your statutory rights. Unfortunately, for reasons of hygiene, we cannot replace any products that have been opened or used, unless they are faulty. Your request to cancel must be made in writing (e-mail) within 15 working days from the day after delivery. You are required throughout the period prior to return to retain the goods and take reasonable care of them. If you wish to return an item please contact us by e-mail so we can arrange the return. We will issue a full refund on the price paid less postage and packaging for the item within 30 days of cancellation after the item has been received by us.
You are be liable for any shipping costs if the item is returned or exchanged. You can always return items if they are defective. Please see "To return an item" below for details of how to return defective items to us.
To return an item, please wrap the package securely and send the package to the address we have given. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with all accompanying parts and literature. Then send the package to the address on your packaging.
For your protection we recommend that you use a recorded-delivery service. This returns policy does not affect your statutory rights.
| Money Back Gurantee (applies NUR76 products) We have thousands of many happy customers who are satisfied with Nur76 products and we try our best to ensure that every customer is satisfied. However a small minority of individuals try to misuse our guarantee and try making fraudlent claims. To reduce these types of claim and to ensure that we always give our customers the best levels of service and the highest quality products, we need to make sure that only genuine customers are able to take advantage of our guarantee. The following is required to stop people from making fraudulent claims to get their money back, after enjoying the benefits of the product. This way we can protect you as a consumer by continuing to invest in the research and improvements so that we can keep bringing you great products that really work. To qualify for the gurantee. Buy the product and try it for 90 days and use as instructed - 2-3 times a day every day. If it doesn't work for you, then all you have to do is send us two date stamped clear pictures one taken before using the product and one taken 3 months after using the product to our email address. Please contact us before you send it so that we can give you a 'Returns Authorisation Number'. Any products sent back without a returns authorisation number will not be refunded. You must contact us within 14 days after your 90 days are up. Your 90 days start from the day you place the order. Please note that the before picture must be received by post or email within 14 days of placing your order otherwise your guarantee becomes void. This is because if we do not receive your before picture before you start using the product we have no guarantee that the picture you sent us was taken before you started using the product. We have had customers sending photos that they took on the same day in under different lighting, just to get their money back fraudulently. These types of customers have been doing this over and over again to abuse our guarantee. Once we receive this we will ensure that you get your money back (less postage/packaging and refund processing fee). To request a refund you must obtain an RAN (Return Authorization). Requests must be made online and submitted with your order information and explanation of why you wish to return the product. You will recieve your RAN via email once our customer service department has identified your eligibility for a return under our policy. Please do not call for an RAN. If you return your product without a RAN number you will not be refunded. Once you RECEIVE (not request) your RAN you have 15 days to return the empty bottles and your proof of purchase/receipt packaging for a refund. The empty packaging is required for mfg. credit. You will only receive a credit on the bottles that are returned with your RAN. If the package is not received within 15 days you will not be eligible for the refund. *Refund Processing Fee: £8 Per item e.g. 1 item return = £8 Fee. 2 Items return =£16 Fee. Less Postage cost £3.50 for orders under £50 Less Postage cost £4.50 for orders over £50 Less Postage cost £5.90 for orders over £120 Less Postage cost £7.90 for orders over £150
To stop fradulent claims we have the following conditions in place: We do not accept returns if they are sent before the 90 days. The Nur76 products work over 99% of the time and in some rare cases they do not achieve the desired results. In rare cases as with any change in use of skin care products there is a small risk you may have small spots temporarily. This is just your skin reacting to the change of product usage on your skin. We do not offer refunds if you stop using it and want to return it after you have used it for less than 3 months. You should always consult your doctor before using anything on your skin & we cannot be held liable for any misuse of the product or use without medical consultation. This guarantee only applies to the Nur76 products. Only 1 refund and guarantee per customer per household. This means you should only order 1 item to see if it works and then you can return that item for a refund. You cannot purchase more than one item or a combination of items such as package deals, then use all of them then get a refund for all of them.
We are Official Nur76 Distributor, We deal directly with
Nur76.
|
Free Gift
* Free gift applies to Nur76 products purchase only. One gift per household. If orders are returnd, the free gift must be returned unused. Gift displayed if not available an alternative which in similar or higher value will be included
Disputes In the unlikely event that there is a dispute in relation to the goods supplied, any dispute or claim shall be governed and construed according to English Law and shall be subject to the exclusive jurisdiction of the English Courts. If any provision of these Terms & Conditions is held by any Court or other authority to be invalid or unenforceable in whole or in part, then the validity of the rest of these Terms & Conditions and the remainder of the provision in question shall not be affected thereby. We may at any time terminate this agreement without notice to you.
Customers Obligations
By placing your order you confirm that you agree to use your correct name, address and date of birth and to supply any other details reasonably requested.
Privacy policy
We are committed to protecting the privacy of our customers. The information that you give is held with the utmost care and security. We do not sell, rent or loan or reveal any identifiable information at the individual level regarding our customer to any third party. The information is collected primarily to ensure that we are able to fulfill your requirements and to deliver you a truly personalised shopping experience. When you purchase products from us or register with us for our services, you have the option of receiving newsletters via e-mails regarding product updates, sales and special offers.
By using the Nur76 online website, you consent to the processing described therein and warrant that all data provided by you is accurate. By pacing an order you automatically agree to the terms and conditions of nur76 online. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.
We use the information that we collect about you to:
a) Process your order expeditiously and efficiently.
b) In order to enable the goods to be delivered to you we have to pass on your address to our third party couriers (e.g. Royal mail). If it is in our possession we will also pass on details of your telephone number in order to allow our couriers to contact you directly in the event of a query regarding delivery.
c) Contact you regarding forthcoming offers by email only.
We will not telephone you unless the telephone call relates to a particular order that you have made. Credit card and debit card details are checked and verified by a third party and goods are only dispatched once authorization has been obtained. We may use information concerning you for payment recovery or to investigate any possible fraud in the event that credit or debit card payments have been used in a fraudulent manner. We will not sell your name, address, e-mail address, credit card information or personal information to any third party without your permission. If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone.
This Privacy Statement may change and therefore you should review it regularly. We will of course notify you of any changes where we are required to do so.